Return Policy
Return & Exchange Policy
Maison Tash offers a 14-day return window from the date your order is delivered. Your return must be shipped/postmarked within these 14 days.
Return Conditions
All items must be unworn, unused, unwashed, undamaged, in their original packaging, and with all tags attached. Items must be free from stains, scents, and any signs of wear.
Please do not remove the product tag from the item if you intend to request a return. The invoice must also be included with the return.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 5 days at info@maisontashofficial.com with your order number, full name, email address, and clear photos of the issue. Minor variations from website photos do not count as defects.
Return Shipping & Refunds
To make your experience smoother and more effortless, returns can now be initiated directly through your account on our website.
Simply log into the account you used to place your order and select “Create Return Request” under the relevant order.
Once your request reaches us, it will be reviewed in line with our return policy and you will receive a confirmation email with the next steps.
Shipping Your Return
Once your return request reaches us, your item must be shipped using the details below:
Customer Number: 3669977654
Return Code: 3669977654
Courier: DHL Kargo
Recipient: Maison Tash
To return your item, simply provide the return code above to DHL.
Return shipping costs are the customer’s responsibility and may be deducted from your refund amount.
Returns sent via other couriers will not be processed.
Please ensure the sender name matches the original order name.
Return Review & Refunds
Once your return is received and inspected, your refund will be issued to your original payment method within 5–7 business days. Processing times may vary depending on your bank or card provider.
If your order was paid partly with store credit, that portion will be reissued as store credit and is not refundable in cash. The remaining balance will be refunded to your original payment method.
If a return does not meet our return conditions, the item will be sent back to the address registered in your account.
Exchanges
Exchanges are offered based on availability. Please email info@maisontashofficial.com to confirm stock and reserve an item. Once your return arrives, the replacement will be shipped to the original address.
If you'd like to exchange for a different style, our team is here to help.
Order Cancellations
To check if a cancellation is possible, please email info@maisontashofficial.com with your order number and request.
Maison Tash reserves the right to cancel orders that violate our Terms & Conditions or appear fraudulent.
For any questions, our team is always available at info@maisontashofficial.com